Wednesday, August 29, 2012

Mom fail



Shepherd turned 9 yes 9 on Sunday. He's recently become bow and arrow obsessed, so after reading lots of reviews, I found one that was cool but not likely to take an eye out on Amazon.com.

I couldn't order it right away, however, because we were about to go to Houston for a few days and I didn't want it to be delivered while we were away. So I waited until Monday, to give it just enough time to arrive FREE super saver shipping by Saturday. 

I went ahead and ordered Eva Rose's presents too for her birthday next week. Then, proud of my awesome birthday present ordering mom skillz, I waited for them to magically appear on my front porch.

And waited.
And waited.

Friday afternoon, I looked online and UPS said that the bow and arrow had been delivered.
I kept waiting.

About midnight, I realized that all of my kids' birthday presents were sitting on the porch of our old house in Houston.

And y'all, I screamed. I did. The tension of the househunting and houseselling and the packing and the unpacking and the setting up utilities and the having to get a mailbox key made and the mailing back the DVR and the old modem and the new internet not working and the not being able to find where I packed the tampons or soap or toothpaste and the getting lost every time I drive somewhere and the not being able to find a gas station and the transferring the prescriptions and the finding new doctors and the kids feeling lonely and the mailing all my kids' birthday presents to our old house hit it's peak and I completely lost it and had a super duper crying screaming cussing temper tantrum hissy fit.

It wasn't pretty.

"It'll be okay," my husband told me. "Do you want me to drive to Houston right now and get them?"

"NO," I blubbered. "YOU'LL DIE IN A CAR WRECK AND I'LL JUST FEEL MORE GUILTY!! SOMEONE PROBABLY STOLE THEM ALREADY!!"

"You can go shopping tomorrow," he said, wiping snot off his arm.

"I'M THE SUCKIEST STUPIDEST MOM EVER!!!!" I screamed.

"No, you're not, you're just stressed out," my husband answered, pulling me up from my fetal position. "Come to bed."

I went to bed. 

The next morning I decided to see if UPS would do anything about the package they left at a vacant house with a For Sale sign in front, or if they could at least divert the undelivered Eva Rose presents. Their website assured me I could. Thirty minutes later, I still couldn't. I called. Thirty minutes, two customer service reps and a very patronizing tech support guy later, they told me they couldn't do a thing to help me, but maybe Amazon could. Thanks a lot, UPS. 

I called Amazon to see if possibly they could change the delivery address. Kylee answered my call. I explained the whole sordid affair, making it clear that this was not their problem but a complete and utter Mom Fail. Kylee put me on hold while she called UPS to see if they would divert the undelivered packages.

They wouldn't help Amazon, probably their largest customer.
Way to go, UPS.

So then Kylee said, "Here's what I'm going to do. I'm going to request a refund for all of the orders. That will go back on your credit card. Then I'm going to re-order all of the items, and have them shipped to you one day delivery so that they will get there as quickly as possible, with no shipping charge. I'm sorry they won't be there in time for his birthday, but they'll get there very soon. I'm a mom too, I've had my share of mom fails! Will this help make it better?"

In an age where good customer service seems so hard to come by, in a month that has been so stressful, for a day that was very important to my family, yes, Kylee, yes Amazon, that made it better.

32 comments:

  1. Awww! I LOVE amazon!

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  2. AWE! Bless your sweet Mom heart! And YEAH for Amazon!

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  3. Oh my gosh. I must be really tired because her sweet gesture just totally brought tears to my eyes!

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  4. Ugh! I hate things like that! I have had my fair share of unhelpful interchanges with UPS. :(
    I'm lucky that our regular delivery lady is really really sweet, but other than her... yeah, not a fan of UPS.
    Amazon on the other hand pretty much rocks. They're going to be a giant monopoly pretty soon, but at least they're pretty good about it!

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  5. wow...i should have talked to Kylee when I talked to amazon about my kindle woes. My person totally let me down! Next time I am asking for Kylee. ;-)

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    Replies
    1. I have learned that calling twice often gets the response you need.

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  6. Would it help to know that I did the SAME THING with my husband's father's day gift? We just moved from Memphis to OKC (8 weeks after having baby #2!) and I was so proud of myself for having the clarity to get online and make a few fun things for my hubby on Shutterfly a whole week before Father's Day. As the day approached, I couldn't figure out why my items had not arrived. And then one day it hit me out of the blue and I had the same reaction! Luckily our old house in Memphis was a rental so our landlord was willing to rescue the items and mail them to me. So frustrating!

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    Replies
    1. Remember how smart we were before we had kids?

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    2. Hahahahahaha! Sorry--that gave me a good chuckle because it's SOOO true!

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  7. You are a super mom!! And p.s., I can totally see myself doing the same thing . . . and then reacting the same way.

    Jean

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  8. Wow. I order A LOT of stuff on amazon and am feeling better about that after reading this! (Also, we have shipped things to the wrong address too...more than once...)

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  9. I had our Christmas cards, beautiful photographed cards, worth way more than I had ever spent on cards before sent to our old house in Kansas. We live in Tennessee now.

    I'm so glad that you had a great person to help you though!

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  10. Oh, I'm with Dwija -- I have tears in my eyes from Kylee's unabashed kindness!

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  11. Thank God for people like Kylee :)

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  12. I did the EXACT same thing a few weeks ago. Only I was told by Amazon that the seller was the only one who could divert packages - not Amazon and not UPS. I called the seller and paid an additional fee and the packages were diverted.

    The world needs more Kylees!

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    Replies
    1. Beth I'm thinking the items were probably shipped by a third party? Then Amazon has no control. I was lucky in that all the items I needed were being sent from their website. The only one from a 3rd party was shipped in the mail so it should just be rerouted.

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  13. Amazon-1; UPS-0

    Three cheers for Kylee!

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  14. Replies
    1. And Walker gets Husband of the Decade! I am in awe of how supportive and unruffled he is.

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  15. I totally empathize with you. Moving is so stressful and there are too many bases to cover to possibly do it all flawlessly. The last thing on your mind is changing your Amazon shipping address.
    Amazon rocks and I'm glad Kylee was able to help you out!

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  16. I AM tired and I did cry. Yay for Kylee!!!

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  17. You need to call Amazon and tell a higher up about Kylee! Customer service at its best.

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  18. I'm just happy to hear you had a mega meltdown. We are working toward a big move to a different state, not in the south, and I just started homeschooling my 9th grader for the first time, among other major life issues and I feel like one's coming at any moment. I trust God, but mama is stressing!

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